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Frequently Asked Questions

What items can you remove?

We remove furniture, appliances, electronics, household junk, yard debris, construction debris, and many other unwanted items. If you’re unsure whether we can take something, give us a call 540-406-1462 and we’ll be happy to help.

Do you offer same-day or next-day junk removal?

Depending on availability, we often offer same-day or next-day service throughout Central and Southern Virginia. Contact us by email or give us a call 540-406-1462 to check scheduling in your area.

What happens to the items you collect?

Whenever possible, we donate and recycle usable items before taking anything to a landfill. We work hard to reduce waste and support local charities, veterans organizations, churches, and community programs. We recycle what we can, and donate/give items a home to those in need and safely dispose of rest.

What do you do with e-waste?

We take apart the electronics and recycle them. If there is any information left on the hard drives, they are wiped so there will be nothing left on them.

Are you licensed and insured?

Yes. Smith Helpful Hands LLC is fully licensed and insured, giving our customers peace of mind throughout the junk removal process.

Do I need to move my items to the curb?

No. Our full-service junk removal team does all the heavy lifting for you. We can remove items from garages, basements, attics, storage units, offices, and other areas of your property.

What residential junk removal services do you offer?

We provide a wide range of residential junk removal services, including household junk removal, home cleanouts, estate cleanouts, garage cleanouts, storage unit cleanouts, furniture removal, appliance removal, e-waste recycling, boat and camper removal, trailer removal (depending on size), and vehicle removal with proof of ownership. If you’re unsure whether we can remove a specific item, simply give us a call 540-406-1462 or send us a message and we’ll be happy to help.

What commercial junk removal services do you offer?

We provide professional commercial junk removal and cleanout services for offices, retail stores, warehouses, property managers, contractors, real estate professionals, and other commercial properties. Our services include office cleanouts, business junk removal, property cleanouts, e-waste recycling, debris removal, storage cleanouts, and overflow dumpster relief to help keep your business clean, organized, and operating efficiently.

How does your FlyBy Trailer Rental service work?

We deliver a trailer to your property, you load it at your convenience, and we return to pick it up and dispose of the contents. It’s an affordable alternative to traditional junk removal and dumpster rentals.

What items are not accepted in FlyBy Trailer Rentals?

For safety and environmental reasons, we cannot accept hazardous materials, chemicals, paints, oils, fuels, tires, or other prohibited items. Contact us by email or give us a call 540-406-1462 if you have questions about a specific item.

What areas do you serve?

We proudly serve customers throughout Central Virginia and Southern Virginia. Give us a call 540-406-1462 or send us a message today to see if we provide service in your city or county.

Do you do house cleaning?

No. We are a junk removal company. After we clear the area we will sweep but we do not clean the area.

How much does junk removal cost?

Pricing is based on the volume of material being removed, labor requirements, and disposal costs. We provide honest, upfront pricing so you know exactly what to expect before work begins.

How does your pricing work?

How we charge – Our charging is based on what you have for us to move. Our trailers are 14ft long with 4ft walls. We price at 3 sections. Truck bed, 1/2 trailer, and full trailer. A trailer will hold up to 3 tons.

Truck bed $150
1/2 trailer $275
Full trailer $450

What Payments can you take?

We accept cash, card, and Zelle. We do not accept checks and you can pay online.

Should I tip?

Our team appreciates tips but they are not mandatory nor are they expected. If you think we did an amazing job, please feel free to tip as you see fit.

Can I get an exact price before you arrive?

Unfortunately, we are unable to provide an exact price, we will provide you with a free estimate based on pictures or a video. When we arrive at the job site, we will provide an accurate quote.

Smith Helpful Hands LLC